About Our Home Care Staff
Our Staff Team
We have an excellent team of highly skilled professional care staff to take care of you. Each Carer undergoes continuous and up to date training that ensures that we deliver the highest quality service to you. This training includes safe moving and handling, medication management, food hygiene and nutrition, first aid, prevention of abuse, dementia awareness and challenging behaviour.
We recognise that your carer is somebody with whom you can form a special friendship and for this reason we take great care in selecting a staff member with whom you feel completely comfortable. This is only done with your full consent and you are free to ask for a change in carer at any time.
Our care staff are all bound by a code of conduct which includes preserving the confidentiality of any information that you divulge to us. Any confidential information in our possession is not disclosed to any unauthorised third party without your express permission except in an emergency or crisis situation. When this happens we will always keep you informed of any discussions that have taken place and this will be recorded in your care records to which you may access at any time. All initial enquiries to our care services are also handled in a private and sensitive manner.